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FAQ

  • What payment methods do you accept?
  • Can I place an order without creating an account?
  • When will my order arrive?
  • Do you ship outside of Malaysia?
  • Can I track my order?
  • Can I return an item?

Payment

What payment methods do you accept?

We accept the following

Credit cards            : MasterCard and Visa.
E-Wallet                  : Touch N Go, Grab Pay, and Shopee Pay.
Buy Now Pay Later  : Paylater by Grab 

Ordering and delivery

Can I place an order without creating an account?

No cannot. It is compulsory to make an account to place an order. This is because for easier and organized tracking system at our end for your parcel to be packed and for recorded purpose for Warranty Claim in the future.

When will my order arrive?

Maximum 7 working days. However, we usually ship out the order within 3 working days just in case we need to transfer the product from warehouse or other outlets.

Do you ship outside of Malaysia?

No, currently we only ship within Malaysia (both West Msia and East Msia).

Can I track my order?

Yes. You will receive the Tracking Number once your order have been process. 
You can check the status of the parcel via the link below :

PosLaju : http://www.poslaju.com.my/track-trace-v2/

Pgeon   :https://www.pgeon.delivery/track-parcel

J&T       :https://www.jtexpress.my/tracking/

Returns

Can I return an item?

1. Customers have 14 calendar days to return an item from the date they received it.
2. To be eligible for a return, the returned item MUST be:
• Unused, Sealed condition in the same condition that customers have received it.
• In the original packaging.
• Must have the receipt or proof of purchase.
3. All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met.
4. If the returned item that does not satisfy the requirements above may not qualify for a refund.

Click here for return/refund policy.