Shipping Address
We currently only provide shipping within Malaysia (Peninsular Malaysia, Sabah and Sarawak.)
We will ship to addresses provided in the billing address or shipping address during your purchase. Please ensure that correct address and reachable phone number are provided when completing your order.
We shall not be liable to any losses or damages in the event of an incorrect shipping address or unreachable phone number is provided.
Please note that, the shipment delivery lead time and self pick-up lead time will start on the next working day after your purchase.
Self Pick-up
You can collect your purchases at our Warehouse at:
Lot 3A-05, Level 3A, Tower 2, Faber Tower, Jalan Desa Bahagia, Taman Desa, 58100 Kuala Lumpur
Once the order is ready for collection, we will send you an SMS message or email notification or phone call.
* Self pick-up hours will be subjected to change due to public holiday, any unforeseen events.
* We strongly encourage customer to inspect the purchased item during self pick-up, Razer Flagship Store will not be liable to any damaged or missing item once customer leaves the perimeter. (except defect cover by warranty).
* Self pick-up order must be collected within 30 days from the date of purchase. Failure to collect the order within the 30 days timeframe will result in the forfeit of the order and with no refund.
* This self pick-up policy is for Razer Flagship Store online purchase only.
Express Delivery ( GRAB, LALAMOVE, etc.)
For all orders placed before 3PM on WEEKDAYS, your order will be processed within 1-2 hours.
After your order is processed, our team will inform you via email to arrange your own express delivery to collect your order from our Gamers Hideout warehouse.
*Strictly for Grab/Lalamove to pickup only
Pick up location: Razer Flagship Store Warehouse
Full address: Lot 3A-05, Level 3A, Tower 2, Faber Tower, Jalan Desa Bahagia, Taman Desa, 58100 Kuala Lumpur
Pick up operation time:
10AM – 12PM, 2PM – 5PM (Monday – Friday) [Except for Public Holidays]
*12PM - 2PM is NOT Available due to Lunch Break
Shipping Time
All orders are delivered through our designated courier service providers.
If customer orders large or bulky items, we reserve the right to cancel as the courier service may not be able to fulfil the order. However, customer can always opt for self pick-up at our selected outlets. We will contact the customer if their order cannot be proceed with courier delivery.
Razer Flagship Store will use its reasonable endeavors to ship out your order within the stated time frame, however Razer Flagship Store may not be able to ensure that these time frames will always be met, as many factors may affect the delivery schedule.
For Peninsular Malaysia
It usually takes between 2-5 working days* (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9.00am to 5.00pm weekdays only.
*Subject to limitation of courier service. In the event of holiday or sale event or natural disaster, the delivery might be delayed
For East Malaysia
It usually takes between 4-7 working days* (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9.00am to 5.00pm weekdays only.
*Subject to limitation of courier service. In the event of holiday or sale event or natural disaster, the delivery might be delayed
For Pre-Order
We may not be able to guarantee the estimated shipping date for pre-order item. We will ship out the pre-order item, the moment the item arrived.
Pre-order may also be delayed subject to processes/approval from Malaysian Customs Department or any Malaysia’s governmental agency.
**Kindly be informed that due to festive season (eg. Christmas, Chinese New Year & Hari Raya), online orders received are not guaranteed to arrive on time. The delay may be due to cut off date set by our third party courier service provider or overcapacity.
**Razer Flagship Store does not accept responsibility for delivery failures or delays caused by our third party delivery courier service providers. (Pgeon, J&T, and Poslaju)
Tracking Number
Once we processed the order, you will receive a tracking number.
You may also visit the link below to track your shipment once you have received the tracking number.
PosLaju
http://www.poslaju.com.my/track-trace-v2/
Pgeon
https://www.pgeon.delivery/track-parcel
J&T
https://www.jtexpress.my/tracking/
**The courier company may take up to 48 hours to update the tracking number into the tracking system. Please contact us again if you are still unable to track your order.