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Warranty Policy


Thank you for your interest in our products and services of Razer Flagship Store. This warranty only applies to physical goods purchased from Razer Flagship Store

Physical goods listed as below:
• Consoles
• Laptops
• PC Peripherals & Furnitures
• Monitors
• Mobile Phone and Audio Accessories

• This warranty covers any defects in material or workmanship under normal use within the warranty period.
• During the warranty period, Razer Flagship Store will inspect for any possible repair or replace at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
• For System unit, customer will need to contact the Razer System Service Center themselves
• All warranties have to be done within 30 working days period, otherwise a new product should be given to the customer if product is not returned within the Return Merchandise Authorization (RMA) period.

  1. What is a Valid Proof of Purchase?

    • For any Limited Warranty claim, a valid Proof of Purchase is required. A valid Proof of Purchase is defined as one of the following:
      • A dated sales receipt from an authorized Razer Dealer or Reseller. The receipt must show the Product description and price.
      • A dated official e-mail from an authorized on line Razer Dealer or Reseller confirming purchase and shipment of Product. The confirmation e-mail must show the Product description and price.
      • An order number from the web site
    • Some examples of a non-valid Proof of Purchase are:
      • The UPC bar code from the box.
      • A picture of the actual Product.
      • A Certificate of Authenticity.
      • Receipts from non-authorized Razer Dealers.
      • Receipts from any online auction sites, liquidators or clearance houses.
      • A receipt or order number from any vendor other than
      • Cancelled checks.
      • Credit card statements.

*Razer reserves the right to take any action to protect itself against all forms of suspicious claims, including, without limitation, requiring further verification of identity and details of claimant and qualifying purchases as well as debarment of claim.

  1. What if I don't have a Proof of Purchase?

    • If you purchased directly from, we may have a record of your purchase and can locate it for you. Just let us know the order number. If you do not have the order number we may be able to locate it using your name, address and e-mail address.
    • If you purchased from a Razer dealer or reseller, contact the dealer or reseller and see if they can provide a copy of your receipt. They will often have your purchase history on file and be able to supply a copy of the receipt for you.
    • If the Product was purchased on line, be sure to check your old e-mails. The vendor should have sent you a confirmation page showing that the Product has been shipped to you.
    • If the Product was a gift we suggest you ask the giver to provide you with a receipt. You may also ask them if they could handle the Limited Warranty process for you if asking for the receipt is not appropriate.
  1. How long is my Limited Warranty?

    • You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product ("Warranty Period"):
Product Warranty Period
Razer Systems and System Accessories 1 year^
Razer Phone and Phone Accessories 1 year
Razer Mice 2 years
Razer Keyboards and Keypads 2 years^^
Razer Headsets, Earphones and Earbuds 2 years^^
Razer Wireless Mouse and Mat Bundles 2 years^^
Razer Mouse Mats 1 year^^^
Razer Speaker Systems and Broadcaster Devices 1 year
Razer Controllers and Chargers 1 year
Razer Routers (except Singtel) 1 year
Razer Routers (Singtel) 2 years
Razer Monitors 1 year
Smart Watches and Eyewear 2 years
Razer Case Fans 2 years
Razer Liquid Cooling 2 years
Razer Power Supplies 5 years
Razer Fan and RGB Controllers 2 years
Razer Cases 1 year
Razer System Accessories 1 year
Razer Docks 1 year
Wearable Air Purifiers 1 years
Razer Gaming Accessories 1 year^^^
Razer Rechargeable Batteries for Wireless Devices 1 year^^^^
Razer Iskur 3 years^^^^^

All new Products will have the Warranty Periods listed above, subject to applicable local law. Certain "end of life", sell out or discontinued Products may have a shorter Warranty Period; this will be clearly marked at the time of purchase and the given Warranty Period will be stated at that time. Refurbished Products purchased from will have the lesser of a 1 year warranty period or the warranty period as stated above. Refurbished products not purchased from will have a 90 day warranty period. If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification here.

Please note that third-party products may be covered by the product manufacturer's warranty and these warranty terms are exclusively provided by the product manufacturer. Razer does not offer a warranty for third-party products. If you need product or warranty support with your third-party product, please contact the product manufacturer. Please consult the product documentation provided by the product manufacturer for details.

If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification here.

^ If you are a customer outside of the U.S. and have validly purchased a Razer Extended Warranty for your product, the Warranty Period shall be extended for another one (1) year period, to be a total of two (2) years commencing upon the date of retail purchase of your Razer Product. The Razer Extended Warranty does not apply to batteries. Aside from the change to Warranty Period, the Razer Extended Warranty does not alter any other terms and conditions of the Limited Warranty.

^^ Products purchased prior to October 1st, 2018 maintain the original 1 year warranty (keyboards with mechanical switches maintain original 2 year warranty).

^^^ Warranty period for Razer Firefly HyperFlux is 2 years.

^^^^ Products purchased prior to October 1st, 2018 maintain the original 6 month warranty.

^^^^^ Limited Warranty: The Razer Iskur is free from defects in workmanship, materials and construction for three years from the date of purchase. In the event that a defect is found, the manufacturer will either repair or replace the defective item, at its discretion. Exclusions and Limitations: This Limited Warranty does not cover cosmetic damage, minor cosmetic abnormalities and normal wear and tear, including without limitation scratches, dents, discoloration and tears in the head pillow, seat cushion, PU leather, Armrest and stiches of the upholstery.


To obtain warranty service, customers must first contact Razer Flagship Store to determine the issue and the most appropriate solution for customers before sending the defect item for repair/replacement.

Customer Service : +6014-974 4883 [Call / Whatsapp]